H2 Prints Terms of Service Last Updated: [3-23-25] Welcome to H2 Prints! By using our services or purchasing products from H2 Prints, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order, making a purchase, or using any of our services. If you do not agree to these terms, please refrain from using our services. 1. General Terms 1.1 Acceptance of Terms By accessing or using H2 Prints’ website and services, you agree to comply with and be bound by these Terms of Service and any additional terms that apply to specific sections of the site or services. If you do not agree to these terms, you should not use our services. 1.2 Amendments H2 Prints reserves the right to modify or amend these Terms of Service at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. It is your responsibility to review these terms periodically for updates. 2. Services Provided 2.1 Custom Printing Services H2 Prints provides custom printing services, including, but not limited to, t-shirts, apparel, promotional products, and marketing materials. All products are made-to-order based on customer specifications. 2.2 Design Submissions Customers are responsible for submitting designs in the required format. By submitting a design, you represent that you have the legal rights to use and distribute any images, logos, or content within the design. 2.3 Product Customization You may request specific customizations such as size, color, and design elements. You must provide accurate details for customization, and any errors in the customization are the responsibility of the customer. 3. Order Process 3.1 Placing an Order To place an order, customers must submit an order form through our website or other designated platforms. Once an order is placed, it is considered final, and payment must be made before processing begins. 3.2 Design Approval After you submit your design, you will receive a proof or mockup. You are responsible for reviewing and approving the design before production begins. H2 Prints will not proceed with printing until you have provided written approval. Once approval is given, any errors in the design, including spelling, colors, or images, are the responsibility of the customer. 3.3 Order Modifications Once an order is confirmed and production has started, changes or cancellations cannot be made. If modifications are necessary, they must be requested before production begins, and additional fees may apply. 4. Payment 4.1 Pricing Prices for products and services are listed on our website and are subject to change at any time. Taxes, shipping fees, and any applicable surcharges will be added to your total at checkout. 4.2 Payment Methods We accept various payment methods, including but not limited to credit/debit cards, PayPal, and other approved payment options. Payment must be received in full before production begins. 4.3 Payment Security H2 Prints employs secure payment processing systems to protect your payment information. By submitting your payment details, you agree to our security measures. 5. Shipping and Delivery 5.1 Shipping Charges Shipping charges are calculated at checkout based on the size, weight, and destination of your order. You are responsible for providing an accurate shipping address. H2 Prints is not liable for any issues arising from incorrect addresses. 5.2 Delivery Timeframes Shipping and delivery times vary depending on the product, customization, and shipping method selected. Estimated delivery times are provided during checkout, but they are not guaranteed. H2 Prints is not liable for delays caused by the shipping carrier. 5.3 International Orders If you are ordering from outside of [country], you are responsible for any customs duties, taxes, or fees imposed by the destination country. International orders may also experience longer delivery times due to customs processing. 6. Returns and Refunds 6.1 Customization Policy Due to the customized nature of our products, all sales are final, and we do not accept returns or exchanges. Please double-check your order details, including size, color, and design, before confirming your order. 6.2 Defective Products If you receive a defective or damaged product, please contact us within [number] days of receipt for a replacement. We may require proof of damage, such as photographs, to process the return or exchange. 6.3 Order Errors If there is an error with your order caused by H2 Prints, we will correct the error at no cost to you. If the error is due to incorrect information provided by the customer (e.g., misspelled names, incorrect sizes), you are responsible for any additional costs incurred to make changes. 7. Intellectual Property 7.1 Ownership of Designs You retain the rights to your submitted designs, but by submitting a design to H2 Prints, you grant us the right to use your design for the production and fulfillment of your order. Additionally, H2 Prints reserves the right to use approved designs for marketing and promotional purposes unless otherwise agreed upon. 7.2 Copyright Infringement You are responsible for ensuring that any designs you submit do not infringe upon the intellectual property rights of others, including copyrights, trademarks, or patents. H2 Prints will not be held liable for any claims of copyright infringement related to designs submitted by customers. 8. Limitation of Liability H2 Prints is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to errors in designs, delays in delivery, or technical issues. Our liability is limited to the amount paid for the product or service in question. 9. Privacy and Data Protection 9.1 Privacy Policy By using H2 Prints’ services, you consent to the collection and use of your personal information as outlined in our Privacy Policy. We are committed to protecting your personal information and maintaining the confidentiality of your data. 9.2 Data Retention We retain customer data only for as long as necessary to process orders, provide customer support, and comply with legal requirements. You have the right to request access to or deletion of your personal data. 10. Governing Law and Dispute Resolution 10.1 Governing Law These Terms of Service are governed by the laws of [Your State/Country]. Any disputes or claims arising from these terms will be resolved in accordance with the laws of [Your State/Country]. 10.2 Dispute Resolution Any disputes regarding the use of H2 Prints services or products will first be addressed through negotiation or mediation. If mediation fails, the dispute may be submitted to binding arbitration or resolved in a court of competent jurisdiction. 11. Contact Information For any questions or concerns regarding our Terms of Service, please contact us at: H2 Prints 338 Broadway Suite 600 Support@h2prints.com (573) 200-6027 12. Acceptance of Terms By using H2 Prints’ services, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree to these terms, please do not use our website or services.